Warranty, Service and Parts

Industrial Climate Engineering

The Industrial Climate Engineering parts, service and warranty department is open from 8:00 am to 5:00 pm, Monday through Friday, Eastern time. If you need service on ICE air conditioners, heat pumps, or environmental control units (ECU's), please call (229) 273-9558 or e-mail at , in Cordele, GA., during normal working hours. When placing a parts order or requesting service under warranty, please have the model and serial number of the air conditioner available.

For your convenience at the bottom of this page a Parts Order form can be found. The form is in PDF format. The form shows all the required information we need to process your order promptly. When completed, please fax or email this form to the Service and Parts Dept. at ICE.

After hours requests for warranty service:
Call 1-229-273-9558. Leave a voice mail message with the following information:

  1. Your name
  2. Your phone number and extension
  3. Model number of the ICE unit that requires service
  4. Serial number of the ICE unit that requires service

Your call will be returned promptly. ICE normal working hours are 8:00 AM to 5:00 PM, Eastern Time, Monday through Friday.

As an added service to our ICE customers, an extended warranty is available on certain ICE equipment. The optional Silver Service Warranty offers a limited first year labor warranty on selected wall mounted air conditioners in addition to our standard parts warranty.


 

Downloadable Literature
Get the latest version of Adobe Acrobat Reader here.

Instructions for Downloading ICE Literature
In order to quickly download a pdf, please right-click on the file name and then save to your hard drive. After saving to your hard drive, then open the pdf using Adobe Acrobat and either print or view. At times, attempting to open a file instead of downloading can cause the file to open very slowly or stall at a certain point. Also, firewalls or anti-virus programs can cause errors or stalls. If you have problems downloading any ICE files, please contact us at and we can send the file to you via e-mail.




After Hours Warranty Service

Call 1-800-841-7854 ext. 123. Leave a voice mail message with the following information:
  1. Your name
  2. Your phone number and extension
  3. Model number of the ICE unit that requires service
  4. Serial number of the ICE unit that requires service
Your call will be returned promptly.

Contact ICE

Address:

Industrial Climate Engineering
P.O. Box 5104
2002 Hoover St
Cordele, GA 31015

Phone:

(229) 273-9558

Fax:

(229) 273-5154
   

Email:

 
   

For After Hours Emergency Assistance:

888-726-2734

After Hours Warranty Service:

1-800-841-7854 ext. 123.
To place orders, check lead time, or follow up on order status, please call or e-mail