The Industrial Climate Engineering parts, service and warranty department is open from 8:00 am to 5:00 pm, Monday through Friday, Eastern time. If you need service on ICE air conditioners, heat pumps, or environmental control units (ECU's), please call (229) 273-9558 or e-mail at , in Cordele, GA., during normal working hours. When placing a parts order or requesting service under warranty, please have the model and serial number of the air conditioner available.
For your convenience at the bottom of this page a Parts Order form can be found. The form is in PDF format. The form shows all the required information we need to process your order promptly. When completed, please fax or email this form to the Service and Parts Dept. at ICE.
After hours requests for warranty service:
Call 1-229-273-9558. Leave a voice mail message with the following information:
- Your name
- Your phone number and extension
- Model number of the ICE unit that requires service
- Serial number of the ICE unit that requires service
Your call will be returned promptly. ICE normal working hours are 8:00 AM to 5:00 PM, Eastern Time, Monday through Friday.
As an added service to our ICE customers, an extended warranty is available on certain ICE equipment. The optional Silver Service Warranty offers a limited first year labor warranty on selected wall mounted air conditioners in addition to our standard parts warranty.
Downloadable LiteratureGet the latest version of Adobe Acrobat Reader here.
Instructions for Downloading ICE Literature
In order to quickly download a pdf, please right-click on the file name and then save to your hard drive. After saving to your hard drive, then open the pdf using Adobe Acrobat and either print or view. At times, attempting to open a file instead of downloading can cause the file to open very slowly or stall at a certain point. Also, firewalls or anti-virus programs can cause errors or stalls. If you have problems downloading any ICE files, please contact us at and we can send the file to you via e-mail.